Ursula Owusu-Ekuful, the minister of communications and digitalization, has said that mobile network operators (MNOs) and the Bank of Ghana are collaborating to make it easier for people to get their money back from mobile money accounts.
Following the deactivation of their SIM cards due to failure to re-register them, several customers have expressed their concerns about being unable to access the monies in their mobile money accounts.
On June 8, Ursula Owusu-Ekuful gave a report on the progress of the SIM re-registration process in Parliament. She gave affected subscribers the assurance that although they won’t be able to use their deactivated SIMs for mobile-related transactions, their money will still be recovered through the required procedures.
“We continue to encourage the National Identification Authority (NIA) to assist people to acquire their Ghana Card. We have also been made aware of the difficulties facing subscribers in accessing their funds on their mobile money wallets.
“These subscribers will not be able to transact money mobile-related activities, however, we are working with the Bank of Ghana to ensure that these subscribers are able to retrieve funds upon the presentation of a valid ID and going through the required processes.”
